Communicating in Conflict

One of the realities of life is every once in a while, you are going to become embroiled in a dispute or argument that is emotional and personal. This article maps out a set of strategies that can help you stay focused on using communication to achieve a pragmatic outcome you can ‘live with’ – win-win is nice, but you cannot control the other person’s emotions so you need to focus on how you behave and your objectives: https://mosaicprojects.com.au/Mag_Articles/SA1063_Communicating_in_Conflict.pdf

For more articles on conflict management see: https://mosaicprojects.com.au/PMKI-TPI-010.php#Conflict